You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.
Refunds for cancelled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times. You will receive a confirmation email once your cancellation has been successfully processed.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Certain items are not eligible for return, including perishable goods, custom products, and items marked as final sale. Please check the product description carefully before making your purchase.
Once your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to appear in your account depends on your payment provider's policies, but typically ranges between 5-10 business days.
Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). In such cases, we will refund the full amount, including shipping charges.
If you received a gift that you wish to return, we will issue a refund in the form of store credit to the original purchaser. The refund amount will be based on the original purchase price.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Some financial institutions may take additional time to process the transaction. If you still haven't received your refund, contact your credit card company or payment provider, as they may need more time to post the refund.
If after contacting your financial institution you still have not received your refund, please contact our customer service team. We will investigate the matter and work with you to resolve the issue promptly. Please have your order number and proof of purchase ready when contacting us about a missing refund.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us. Our customer service team is available to assist you with any concerns or inquiries you may have regarding returns, refunds, or cancellations.
We value your satisfaction and are committed to resolving any issues you may encounter with your purchase. Please allow 24-48 hours for a response to your inquiry during our regular business hours.
