Terms of Service

Introduction & Acceptance of Terms

Welcome to www.lustrousq.shop (the "Site"), an e-commerce platform specializing in fine jewelry and accessories, including but not limited to gemstone-adorned pieces, vintage-inspired designs, and precious metal craftsmanship. By accessing or using our Site, you agree to comply with these Terms of Service ("Terms"). If you disagree with any part, please refrain from using our services.

Account Responsibilities

To place orders, you may need to create an account. You are responsible for:

• Maintaining the confidentiality of your login credentials
• Providing accurate and current information
• Immediately notifying us of unauthorized account activity

We reserve the right to suspend accounts violating these Terms or engaging in fraudulent behavior.

Product Information & Order Terms

Our handcrafted jewelry collections are presented with detailed descriptions, images, and material specifications. However:

• Colors may vary slightly due to screen settings or natural gemstone variations
• All precious metal weights and gemstone measurements are approximate
• Vintage items may show subtle signs of wear consistent with their age

Orders constitute an offer to purchase, which we accept upon shipment confirmation. We may cancel orders for inventory discrepancies or pricing errors.

Payment, Shipping, Returns

Payment: We accept major credit cards and PayPal. Transactions are processed through PCI-compliant gateways.

Shipping: Orders typically process within 3-5 business days. Delivery times vary by destination. Signature may be required for high-value items.

Returns: Unworn, undamaged items in original packaging may be returned within 30 days of delivery. Custom or engraved pieces are final sale. Return shipping costs are the customer's responsibility unless the return results from our error.

Intellectual Property Rights

All Site content, including jewelry designs, product photography, and descriptive text, is protected by copyright and trademark laws. Unauthorized reproduction of:

• Design elements for commercial purposes
• Product images without attribution
• Branding materials

is strictly prohibited. Limited sharing for personal, non-commercial use is permitted.

Disclaimers & Limitations of Liability

While we meticulously craft our fine jewelry products, please note:

• Gemstones are natural materials that may contain inclusions; these do not constitute defects
• Precious metals may develop patina over time, which can be professionally polished
• We are not liable for allergic reactions to metal alloys; customers with sensitivities should review material compositions carefully
• Jewelry is not indestructible; improper storage or exposure to chemicals may cause damage

In no event shall our liability exceed the purchase price of the relevant product.

Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the jurisdiction where our company is registered, without regard to conflict of law principles. Any disputes shall first attempt resolution through good-faith negotiations. If unresolved, claims shall be submitted to binding arbitration, with proceedings conducted in English.

Contact & Effective Date

For questions regarding these Terms, please contact our customer service team through the Site's designated channels. These Terms remain effective until updated by us, with continued use constituting acceptance of any modifications.